This timeline explains how our repair guarantee works for jobs where a repair guarantee is offered. To ensure consistancy and fairness, we stick to this procedure 100% of the time. Once a repair has been carried out, you should fully test your appliance to ensure it is working fully witin the first 24 hours, however we do strongly advise you should not leave the appliance on when you leave the property for safety issues. If an issue occurs and our offices are closed, please either leave us a voicemail message or submit an enquiry through our website to let us know of the issue. An issue is not treated by us as reported until we have received notification to our inbox and a visit must be arranged for us to inspect within 5 business days of reporting to us. Picking a later date than this or rescheduling the visit to a later date at any point may move you to the next section of the timeline. Please do not leave reporting of the issue until later, it may result in you moving to the next timeline which will affect the way we treat your issue as we will always treat the issue from the day it was reported to us, regardless of how often it has been used since our visit.
We only guarantee faults replicated by our engineer and repairs carried out on that fault, we do not guarantee the symptoms reported. For example, if you report a leak from the door seal of your appliance, we replace the door seal and it later leaks from a hose elsewhere, that would not be covered by our repair guarantee as we did not replicate that issue during our visit. Please note that blockage removal is not guaranteed in any shape or form as it cannot reoccur without another blockage being introduced to the appliance. No fault found visits are also not guaranteed in any shape or form as we are not saying the machine is not faulty, we are saying it didn't present a fault during our visit, so there was nothing to fix at that time.
Day 4 - 7
The engineer would work on the assumption that the repair worked and only failed when the issue was reported to us. Engineer would attend to check if parts fitted had failed. If failed, part will be replaced free of charge. If not failed, customer will be quoted for new repair before proceeding with further inspection. Diagnosis charge would be payable if customer does not wish to proceed. If diagnosis charge is not paid, repair guarantee on previous part fitted would be voided.